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          Refund Policy

          退货与换货政策

          感谢您选购本店手工琉璃花！我们致力于为您带来安心的购物体验。如您对商品不满意，欢迎联系我们申请退换货。

          1. 退货期限
          自物流签收日期起14天内支持退货（以物流追踪记录为准）。
          超过14天将不支持无理由退货，质量问题除外。

          2. 退货要求
          商品必须保持全新原状：未使用、无污渍、无破损，所有配件、吊牌、外包装完整齐全，商品可二次销售。
          退货前务必联系客服获取RMA退货授权编号。未经授权直接寄回的包裹有权拒收，往返运费由买家承担。

          3. 退货运费
          质量问题（破损、发错货、明显瑕疵）：往返运费由我方承担（需提供照片/视频凭证）。
          非质量原因（个人不喜欢、预期不符、颜色不合等）：退货运费由买家自理。若原订单包邮，退款时将扣除原发运费。

          4. 手续服务费
          不收取退货手续费，符合条件全额退款。

          5. 退款时效
          我们签收并检验商品无误后，3个工作日内原路发起退款。
          资金到账时间取决于银行、支付平台，一般为3–10个工作日。

          6. 换货说明
          支持同款不同颜色、款式换货（视库存情况），请联系客服。
          非质量问题产生的换货运费由买家承担。

          7. 不予退换情形
          人为使用损坏、超出退货时效、丢失外包装及配件。
          手工制品存在少量气泡、纹理区别、±1cm轻微尺寸差异属于正常工艺现象，不属于瑕疵，不作为退换理由。

          8. 服务承诺
          若我方责任（发错、漏发商品），我们会积极处理并承担全部运费，保障您的权益。

           

          Thank you for choosing our handmade glass flowers! We are committed to making your shopping experience worry‑free. If you are not completely satisfied, please feel free to contact us for a return or exchange.

          1. Return Period
          · Returns are accepted within 14 days from the delivery date (based on carrier tracking records).
          · Beyond 14 days, we generally cannot accept returns (except for quality issues).

          2. Return Conditions
          · Products must be in original condition: unused, unwashed, undamaged, without stains, and with all accessories, hang tags, labels, and packaging intact.
          · Products must be resaleable.
          · Please contact customer service to obtain a Return Authorization Number (RMA) before returning. Items sent back without authorization may be refused, and you will be responsible for the shipping costs both ways.

          3. Return Shipping Fees
          · Quality issues (e.g., damage, wrong item, significant defects): Round‑trip shipping is covered by us (photo/video evidence required).
          · Non‑quality reasons (e.g., don't like it, not as expected, colour mismatch): Return shipping is at your own expense. If the original order had free shipping, we will deduct the original shipping cost from your refund.

          4. Restocking Fee
          · No restocking fee – we issue a full refund.

          5. Refund Timing
          · After we receive and inspect the returned item, we will refund your payment to the original method within 3 business days.
          · The actual crediting time depends on your payment provider (bank, PayPal, etc.), typically 3–10 business days.

          6. Exchanges
          · For exchanges (same style, different colour/flower type, subject to stock availability), please contact customer service.
          · Shipping for exchanges is at your own expense (unless due to quality issues).

          7. Non‑Returnable Scenarios
          · Used or intentionally damaged items
          · Items returned beyond the allowed time window
          · Items missing original packaging or accessories
          · Due to the handmade nature, slight bubbles, texture variations, or minor size differences (±1cm) are normal and are not considered defects – these are not valid reasons for return.

          8. Our Commitment
          · If we are at fault (e.g., wrong or missing items), we will actively resolve the issue, cover all shipping costs, and prioritise your satisfaction.